Thank you for your business!

In order to provide you with the very best service, we constantly strive to develop new and innovative ways to serve you. Please help us in this process by taking a few minutes to rate our service. We’ve even provided the return postage. Your comments are extremely important to us. Please feel free to respond anonymously, if you would feel more comfortable.

There is one issue of great concern to us that I want to share with you. When your mortgage is recorded at the County Recorder’s Office, it becomes part of the public record. Third party vendors not connected with Nova, (and literally anyone else) may rountinely scan these public files for recent transactions and use them to contact new owners and recently refinanced owners to sell their products. We in no way endorse this practice. If it were up to us, we would eliminate it entirely. So when you are bombarded with sales and mortgage offers from other lenders which even bear our company name, please remember that it is the result of public record inquiries and not NOVA HOME LOANS.

We look forward to doing business together again in the future, or perhaps with your friends and family. Our goal is to look out for your total home mortgage needs and, hopefully, be your "life long lender" in the process. Don't forget to sign up for the Rate Watch Program! We will watch and manage your mortgage situation alerting you to drops in rate which can save you thousands!

Thanks in advance for taking the time to respond to this questionnaire.

Management
Nova Home Loans
The Williams Centre
 

Client Satisfaction Survey

Your Name:

Email:

Loan Officer:

Lance Dickson

Courtney Walker

Joette Meadows

Andrea Ayers

Date:

Please answer all questions that apply below.

Were you greeted in a friendly and helpful manner?:

Excellent

Satisfactory

Needs Improvement

Were your telephone calls answered and/or messages returned promptly?:

Excellent

Satisfactory

Needs Improvement

Were your loan program and closing costs thoroughly explained to you?:

Excellent

Satisfactory

Needs Improvement

Did you receive ample notice regarding supplemental documents or other information required of you?:

Excellent

Satisfactory

Needs Improvement

Were your questions regarding the loan process answered in a clear and concise manner?:

Excellent

Satisfactory

Needs Improvement

Were you informed of the progress of your transaction?:

Excellent

Satisfactory

Needs Improvement

Did someone contact you towards the end of the process to review the pertinent information?:

Yes

No

(i.e. loan amount, monthly payment, interest rate, etc.)

Did your closing at the title company go smoothly?:

Excellent

Satisfactory

Needs Improvement

Was your transaction handled in an efficient and professional manner?:

Excellent

Satisfactory

Needs Improvement

Have we earned your referral to your associates, family and/or friends?:

Yes

No

Undecided

How did you hear about us?

Check All That Apply:

Yellow Pages

Personal Referral

Newspaper

Magazine

Billboard

Television

Radio

Realtor

Internet

Home Show

Other:

How can we improve our service in the future?:

Additional Comments:

Please stretch this box if more space is needed. Your comments are very helpful!

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